Developing Emotional Intelligence and Culural Literacy to Strengten Leadership Communication - L6

Summary

In this chapter, I had learned to do as the following:

- appreciate the value of emotional intelligence
- take steps to increase to the own self-awareness
- improve nonverbal skills;- improve listening skills
- mentor others and provide feedback
- realize the value of cultural literacy
- use a cultural framework to understand differences.

This chapter talked about the Emotional Intelligence and Cultural Literacy which are important to communicate with others effectively. The first sections of this chapter discuss the value of emotional intelligence and how to achieve it;the later sections on nonverbal communications, listening, people development,and culture literacy will increase your ability to understand the emotional subtext.